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Customer Service Representative

2 months ago

Scottsdale, Arizona, United States Realtor Careers Full time
About the Role

We're seeking a highly skilled and empathetic Customer Care Specialist to join our team at Realtor Careers. As a key member of our Avail team, you'll be the first point of contact for our customers, providing exceptional support and guidance throughout their rental journey.

Key Responsibilities
  • Develop in-depth knowledge of our products and services to effectively address customer inquiries.
  • Guide customers through phone and email channels, providing clear and concise support as they navigate the renter and landlord lifecycle.
  • Assist customers in troubleshooting issues of low to medium complexity, ensuring timely resolutions and a positive experience.
  • Answer questions on topics such as listing properties, applying for rentals, and building residential leases that comply with state laws.
  • Identify opportunities for self-help solutions and create resources to support both customers and internal team members.
What We're Looking For
  • A deep passion for delivering exceptional customer service and humanizing the experience.
  • At least 1 year of experience in high-volume inbound call support.
  • At least 2 years of experience in customer-facing roles.
  • Expert-level written and oral communication skills.
  • A Bachelor's Degree, preferred.
  • Experience working with fast-growth technology companies and tools like Zendesk and JIRA, preferred.
About Us

At Realtor Careers, we're committed to empowering everyone to find their way home. Our team is passionate about delivering exceptional customer experiences and using leading-edge technology to drive innovation. We're an equal opportunity employer, dedicated to creating a welcoming and inclusive culture that values diversity and promotes growth.