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Sales Support Representative

2 months ago


Houston, Texas, United States Cortland Company Full time

Position: Customer Service Representative

Company: Cortland Company

We are seeking a dedicated Customer Service Representative to join our team. This role is essential in ensuring smooth operations and maintaining high levels of customer satisfaction.

Key Responsibilities:

  1. Oversee and coordinate the entire order management process.
  2. Develop and present professional quotations to clients.
  3. Conduct active follow-ups on pending quotes.
  4. Proactively manage leads generated by the company, ensuring effective communication with the sales team and external clients.
  5. Address and resolve customer complaints efficiently.
  6. Handle incoming office calls in collaboration with fellow Customer Service team members.
  7. Engage in efforts to follow up on customer payments.

Qualifications:

  • A minimum of 5 years of experience in a similar role, demonstrating strong commercial insight and negotiation capabilities.
  • Post-secondary education is required.
  • Technical knowledge and understanding of industrial markets are advantageous.
  • Fluency in English, both oral and written, is essential; proficiency in additional languages is a plus.
  • Exceptional interpersonal skills, with the ability to communicate effectively with both internal teams and external clients.
  • A collaborative team player who can manage multiple tasks and meet deadlines in a dynamic environment.

We look forward to welcoming a new member to our Customer Service team who is eager to contribute to our success.