Director of Operations

14 hours ago


Fall River, Massachusetts, United States Family Service Association - Fall River Full time
Job Overview

Family Service Association - Fall River seeks a highly experienced professional to lead the agency's operations, overseeing all support services and administration.

This role is responsible for developing, managing, and improving quality activities in HR, IT, Quality Improvement, Communications, Facilities, and Transportation departments.

  • Train and advise employees on policy and procedures aligning with the company's vision and mission.
  • Participate in strategic planning and ensure service support for future development and growth.
Key Responsibilities
  1. Ensure compliance with internal policies, laws, and regulations, maintaining up-to-date HR policies that reflect the organization's culture, values, and mission.
  2. Develop responsive, people-focused standards of service within the organization.
  3. Remain informed of national, regional, and local developments impacting service operations and ensure compliance with changes.
  4. Facilitate systems alignment and excellent communication across all areas of the agency.
Qualifications
  • A minimum of 10+ years of leadership experience, preferably in non-profit or social service industries.
  • Master's degree in Business Administration or related field; SHRM-CP or SPHR preferred.
  • Demonstrated commitment to the agency's mission, vision, and values.

The estimated salary for this position is $110,000. This is an office-based role with potential for one remote day per week. Family Service Association values diversity and encourages applications from underrepresented groups.


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