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User Support Technician

2 months ago

Dover, New Jersey, United States Link Solutions, Inc. Full time
Computer User Support Specialist

Join the dedicated team at Link Solutions, Inc. as a Computer User Support Specialist.

Key Requirements:

  • Must be a US Citizen
  • Must hold an active DoD Secret Clearance

Core Responsibilities:

  • Conduct system evaluations and manage user account creation.
  • Address all support inquiries via various communication channels.
  • Diagnose and resolve issues related to hardware and software systems.
  • Install and oversee computer hardware and software configurations.
  • Ensure adherence to information management protocols.
  • Identify and rectify hardware and software complications.
  • Evaluate and deploy new software solutions and updates.

Qualifications:

  • US Citizenship with DoD Secret Security Clearance.
  • CompTIA Security+ CE certification or higher.
  • Bachelor's Degree in Computer Science or a minimum of 2 years of relevant experience.
  • Familiarity with Active Directory, Windows 10, Microsoft Office 365, and Citrix platforms.
  • Strong communication and organizational abilities.

Preferred Qualifications:

  • Microsoft 365 Certification.
  • TIL Foundation v4 certification or higher.
  • Modern Desktop Administration Associate certification.
  • Experience within a DoD environment.

Link Solutions, Inc. provides a competitive salary and benefits package, fostering a culture of innovation and customer satisfaction.