IT Support Specialist

2 days ago

Dover, New Jersey, United States Universal Technical Resource Services Full time
Job Title: IT Support Technician

Universal Technical Resource Services, Inc. (UTRS) is seeking a skilled IT Support Technician to join our team. As a key member of our QESA OSE team, you will provide technical support and assistance to computer users, troubleshooting and resolving software, hardware, and network problems.

Key Responsibilities:
  • Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
  • Troubleshoot problem areas in a timely and accurate fashion, providing end-user assistance where required.
  • Provide walk-thru customer first service, interact with our end-user base, and maintain appropriate stockroom levels.
  • Train users on technology equipment and provide process documentation, ensuring excellent customer service.
  • Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end-users.
  • Complete ticket logging, classification, and categorization correctly and efficiently, following up on outstanding incidents/requests to provide better customer satisfaction.
Requirements:
  • Strong IT troubleshooting and technical skills related to end-user computing (PCs, Smartphones, Windows, Microsoft apps, etc.) and networking.
  • Hardware/software installation, configuration, and troubleshooting for workstations, including PC, Tablets, MFDs, Printers, and other devices.
  • Support for conference room audio/video equipment and utilization of the ticketing system to respond to requests and incidents.
  • End-user training on device use and functionality, and use of IT portals for creating requests and inquiries.
  • Maintenance of physical asset management records and inventory, performing audits to verify accuracy.
  • Adherence to all security-related policies as it pertains to IT support, asset management procedures, and other areas.
What We Offer:
  • A collaborative environment with close-knit team members.
  • A wide range of leading-edge engineering, management, and digital services to the public and private sectors.
  • A competitive salary range of $43,100-$71,900.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and development.

UTRS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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