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Customer Service Representative

2 months ago

Temecula, California, United States Wencor Group Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Wencor Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients in the aviation industry.

Key Responsibilities
  • Provide timely and effective customer support and maintenance services to contracted and non-contracted customers.
  • Respond to customer inquiries and requests in a professional and courteous manner.
  • Communicate and expedite critical orders and AOGs (Aircraft on Ground) to ensure timely resolution.
  • Track and manage customer unit priorities and lead times to ensure seamless delivery.
  • Administer unit receipts and shipments, as well as quote administration, to ensure accurate and efficient processing.
  • Represent Wencor Group internally and externally, providing essential customer service duties and responsibilities.
Additional Duties
  • Assist Sales and Business Development counterparts in maintaining and bridging customer relationships and requirements/expectations.
  • Contact customers via phone or email to advise on order status.
  • Enter customer and/or vendor quotes into the database.
  • Provide customer status reports according to individual customer requirements and preferred templates.
  • Generate daily reports tracking customer unit priorities.
  • Audit and update customer profiles as required (contracts, addresses, preferences, etc).
  • Communicate and track customer priorities, including critical/AOG requirements, with associated departments.
  • Coordinate efforts and customer requirements with applicable departments and personnel as required.
  • Analyze and respond to Repair Request for Quotes (RFQs) via email or phone.
Requirements
  • 3-5 years of related experience and/or training; or equivalent combination of education and experience is also a consideration.
  • Aviation experience preferred.
  • Strong communication skills, team-oriented, self-motivated, and interpersonal skills.
  • Ability to prioritize and plan work activities, use time efficiently, and multitask.
  • Dependability, follow instructions, respond to management direction, and take responsibility for own actions.