Helpdesk Support Specialist

1 week ago


Wilson, North Carolina, United States AA2IT Full time
Job Summary:

AA2IT is seeking a skilled Helpdesk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients. Your primary day-to-day responsibilities will include administrative duties, utilizing Office 365, and developing strong telephone and written communication skills.

Key Responsibilities:

Provide top-notch technical support to clients via phone and email

Utilize Office 365 to manage client interactions and track support requests

Develop and maintain strong written and oral communication skills to effectively interact with clients

Requirements:

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and prioritize tasks effectively

High school diploma or equivalent required; associate's or bachelor's degree preferred

Work Schedule:

Monday-Friday, 8am-5pm

What We Offer:

Competitive hourly rate of $18 per hour

Opportunities for professional growth and development

Collaborative and dynamic work environment

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