Haus Experience Specialist

2 weeks ago


Moab, Utah, United States Gravity Haus Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Haus Experience Specialist. As a key member of our Gravity Haus Inc. team, you will be responsible for delivering exceptional customer experiences and creating memorable moments for our guests and members.

Key Responsibilities
  • Ensure consistent execution of service standards to exceed guest expectations
  • Cultivate strong relationships with guests and members to foster loyalty and retention
  • Assess and optimize room blocking, guest requests, and bedding needs to ensure seamless guest experiences
  • Utilize the PMS system to manage check-in and check-out protocols, and daily usage of Alice software to connect with guests and report maintenance issues
  • Communicate effectively with all Gravity Haus divisions to create a cohesive and memorable experience for our guests
  • Provide anticipatory guest service to ensure a comfortable stay, and proactively contact high-value guests to build relationships and offer concierge-level service
  • Participate in company meetings and communicate on intercompany Slack channels to stay informed and aligned with team goals
What We Offer
  • Competitive hourly rate of $20.00-$24.00
  • Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In membership
Requirements
  • 1+ year of hotel experience preferred
  • 1+ year of customer service experience preferred
  • Ability to stand for long periods of time


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