Customer Service Coordinator

4 days ago


Midway, Kentucky, United States Warrior Service Company LLC Full time
Company Overview:
The Warrior Service Company LLC is a leading provider of veteran services, committed to delivering exceptional support and care to those who have served our nation. As a Customer Service Coordinator, you will play a critical role in ensuring the seamless delivery of these services.

Salary: $19.00 - $22.00 per hour

Job Description:
This position involves scheduling like a truck driver scheduler, planning routes up to two weeks in advance for veterans on our reports, and ensuring efficient service delivery. The successful candidate will be responsible for assigning work to technicians, coordinating schedule dates with customers, and providing timely resolution of customer complaints, concerns, and inquiries.

Required Skills and Qualifications:
To succeed in this role, you will need 2-3 years of dispatching experience with customer service, as well as strong administrative and communication skills. You should be able to express empathy and integrity, and have a results-driven mentality. Experience working in a metrics-driven environment and managing proactive scheduling and communication is also highly desirable.

Benefits:
We offer a competitive salary, 401(k) matching, dental insurance, health insurance, paid time off, parental leave, vision insurance, and more. If you are passionate about serving our nation's veterans and possess the required skills and qualifications, we encourage you to apply.

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