Warehouse Service Operations Coordinator
1 month ago
About the Role
D.B. Group seeks a detail-oriented Warehouse Service Operations Coordinator to support our warehouse operations in Carson, Los Angeles, California.
Job Overview
This full-time position involves handling customer inquiries, processing orders, and ensuring customer satisfaction in a fast-paced environment.
Key Responsibilities
- Process orders for materials or merchandise received through various channels, including mail, fax, email, EDI, or telephone, from customers or company employees.
- Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts.
- Examine shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and additional information needed by customers.
- Collaborate with warehouse and common carrier personnel to expedite or trace missing or delayed shipments.
- Investigate overdue, damaged shipments, or shortages for customers and common carriers.
- Manage and report customer Key Performance Indicators (KPIs) weekly.
- Adhere to communication procedures, guidelines, and company policies.
Required Skills and Qualifications
- High School Diploma
- Organized, detail-oriented, and exceptional problem-solving skills
- Minimum 4-8 years of experience in customer service in a warehouse
- Familiarity with warehouse management systems (WMS)
- Knowledge of preparing shipping documents, tracking shipments, and understanding warehouse documentation
- Excellent communication and problem-solving skills
Salary Information
The estimated annual salary for this position is $65,000-$85,000, depending on experience and qualifications.
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