Warehouse Service Operations Coordinator

1 month ago


Los Angeles, California, United States D.B. Group Full time

About the Role

D.B. Group seeks a detail-oriented Warehouse Service Operations Coordinator to support our warehouse operations in Carson, Los Angeles, California.

Job Overview

This full-time position involves handling customer inquiries, processing orders, and ensuring customer satisfaction in a fast-paced environment.

Key Responsibilities

  • Process orders for materials or merchandise received through various channels, including mail, fax, email, EDI, or telephone, from customers or company employees.
  • Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts.
  • Examine shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and additional information needed by customers.
  • Collaborate with warehouse and common carrier personnel to expedite or trace missing or delayed shipments.
  • Investigate overdue, damaged shipments, or shortages for customers and common carriers.
  • Manage and report customer Key Performance Indicators (KPIs) weekly.
  • Adhere to communication procedures, guidelines, and company policies.

Required Skills and Qualifications

  • High School Diploma
  • Organized, detail-oriented, and exceptional problem-solving skills
  • Minimum 4-8 years of experience in customer service in a warehouse
  • Familiarity with warehouse management systems (WMS)
  • Knowledge of preparing shipping documents, tracking shipments, and understanding warehouse documentation
  • Excellent communication and problem-solving skills

Salary Information

The estimated annual salary for this position is $65,000-$85,000, depending on experience and qualifications.



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