Data Entry Specialist

2 weeks ago


New York, New York, United States Actalent Full time
Job Title: Data Entry Specialist

The Contact Center Quality Assurance Specialist will perform quality audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass.

This role will also perform a variety of duties, including audits, inspections, and analysis of entries, and be responsible for making modifications, confirming, and/or updating patient service support documentation.

The successful candidate will have excellent written and verbal communication skills, with the ability to thrive in a fast-paced environment and meet assigned deadlines.

Responsibilities include:

  • Capture and modify any data missing by the PACE staff who submitted the original request
  • Communicate key updates to all parties to ensure that deliverables are achieved for the participant
  • Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc.
  • Assist the Pace Services Coordinator Supervisors with a variety of tasks, including providing training to staff and managing escalated calls as needed

Requirements:

  • Able to pass a typing test with at least 45 WPM
  • One - two (1-2) years' experience in customer service, quality, and/or auditing experience
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced environment and meet assigned deadlines
  • Excellent organizational skills, accuracy, and attention to detail
  • Ability to operate both independently and collaboratively as required
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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