Facilities Operations Coordinator

1 week ago


Norfolk, Virginia, United States American Campus Communities Full time
Job Summary

We are seeking a highly organized and detail-oriented Facilities Operations Assistant to join our team at American Campus Communities. As a key member of our facilities team, you will be responsible for assisting in the coordination of maintenance, repair, and curb appeal operations for our properties.

Key Responsibilities
  • Monitor and utilize work order systems to ensure timely and effective response to maintenance requests
  • Track response times and ensure standards are met for all routine, emergency, and preventative maintenance requests
  • Assist in planning, preparation, and implementation of successful turnover processes
  • Compile resident damage charges and ensure accuracy
Essential Duties
  • Provide exceptional customer service to residents and staff
  • Maintain accurate records and documentation
  • Schedule apartment entries and deliver notices to residents
  • Investigate and respond to contested resident charges
  • Ensure security and confidentiality of property information
  • Act as dispatcher for maintenance technicians
  • Assist with maintaining facilities plans and audits
  • Assist with inventory management and cost control
American Campus Culture Commitments
  • We are committed to a culture of inclusion, diversity, and equality in the workplace and our communities
  • We take pride in our community and strive to create a welcoming environment for all
  • We serve as representatives of American Campus Communities in all interactions
Requirements
  • Minimum of two years of administrative experience
  • High school graduate or equivalent
  • Bilingual (English/Spanish) preferred
  • Strong administrative and customer service skills
Benefits
  • Dental
  • Vision
  • 401(k)
  • Medical & Dependent Care Flexible Spending Accounts
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Maternity Leave
  • Health Insurance
  • Short Term & Long Term Disability


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