Customer Service Ambassador

2 days ago


Atlanta, Georgia, United States The Icebox Cool Stuff Full time
About The Icebox

The Icebox is a full-service branded apparel and merchandise agency with over two decades of experience. We help our clients take their brand message to the next level by connecting it with today's culture, trends, and attitude through memorable swag and apparel.

Job Description: Customer Service Representative

We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer experiences through email, chat, and phone calls.

In this role, you will have the opportunity to work closely with our clients and colleagues to resolve customer issues efficiently. Your strong communication skills, active listening abilities, and problem-solving mindset will enable you to provide accurate and helpful information to customers.

  • You will respond promptly to customer inquiries, process orders, manage credits and returns, and maintain comprehensive records of customer interactions.
  • You will also gather sales leads, develop new customers, and meet personal and team sales targets.

We offer a collaborative and creative work environment where you can grow and develop your skills. Our benefits package includes health, dental, vision, FSA, and HSA benefits, 401K program, paid holidays, and paid time off.

Requirements
  • A high school diploma or equivalent is required, while preferred customer support experience is a plus.
  • You should possess excellent communication, problem-solving, and presentation skills, as well as the ability to adapt/respond to different types of characters.
  • Your proficiency in technology and ability to learn new systems quickly will make you a great fit for our team.
  • We encourage applicants who thrive in fast-paced environments and can prioritize tasks effectively.
What We Offer
  • Diverse, creative, and collaborative work environment


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