IT Infrastructure Manager

4 weeks ago

Los Angeles, California, United States MUSEUM ASSOCIATES Full time
Job Title: IT Infrastructure Manager

Museum Associates seeks an experienced IT Infrastructure Manager to join our team. As a key member of our Information Services department, you will be responsible for deploying and managing the Active Directory infrastructure, maintaining and supporting the Active Directory domain controllers, DNS, DHCP, Group Policies, and other related services.

Key Responsibilities:

  • Implement and enforce security policies and access controls within the Active Directory
  • Manage directory integration with SSO and third-party systems
  • Document and knowledge transfer for task execution by other departments
  • Install, configure, and maintain Windows Server operating systems, including server roles and features
  • Perform regular system updates, patches, and security configurations
  • Troubleshoot hardware, software, and network issues related to Windows Servers
  • Implement and manage data retention, compliance, and eDiscovery policies
  • Collaborate with end-users to provide training and support for Microsoft applications
  • Provide technical support and guidance to end-users and other IT staff
  • Perform routine and scheduled maintenance of IT infrastructure to ensure optimal stability, security, and performance while minimizing disruptions to operations
  • Install, configure, and maintain Windows Servers and systems
  • Monitor software licensing and maintenance agreements and remediate when necessary
  • Serve as an escalation point and supporter for Level 1 Technicians on complex issues
  • Respond to incident escalations, following troubleshooting and recovery procedures, and escalating to other teams when necessary
  • Seek out opportunities to document, improve, or automate support and maintenance processes to provide effective and efficient support
  • Take on and support time-sensitive projects when needed
  • While on call, provide off-hours, evening, and weekend support to accommodate maintenance windows and break-fix actions
  • Manage and maintain Google Workspace environment (email, shared documents, and drives, etc.)

Requirements:

  • Computer Information Systems or similar degree, or comparable experience
  • 5+ years of system administration experience, with at least three years managing Active Directory
  • Managing Google Workspace and/or Microsoft 365 a plus
  • Demonstrated success with scripting and automation to reduce toil in AD management preferred
  • Understanding of Microsoft licensing and how different licenses apply features to different products preferred
  • Experience with designing, deploying, and managing Active Directory infrastructure
  • Experience managing synchronization between Active Directory and 3rd party applications/integrations
  • Managing Hyper-V and VMware Virtualization environments
  • Understanding basic storage management with SAN and NAS
  • Understanding of basic network concepts and flows; ability to utilize traceroute, ping, and troubleshoot network issues
  • Experience working with ticketing, monitoring, and alerting tools in managing Information Technology operations
  • Mac OS experience in an Active Directory environment

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