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Heavy Equipment Sales Support Coordinator

2 months ago

San Diego, California, United States Hawthorne Machinery Co. Full time
Position Overview

Join Us in Building Stronger Communities

Experience the Hawthorne Machinery Co. Difference

Hawthorne Machinery Co. is a family-operated business that has been a leader in the equipment sector for over six decades, specializing in the sale, rental, and maintenance of construction machinery and power generation equipment crucial to industries such as agriculture, construction, marine, and government.

Every team member contributes significantly to our achievements. We seek individuals who align with our mission of Building Stronger Communities alongside our Customers and embody our core values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE).

If you aspire to develop your career with a well-established and flourishing company that offers numerous opportunities for growth and advancement, you have found the right place. At Hawthorne Machinery Co., we continuously seek exceptionally talented and diligent individuals eager to contribute to our success and the prosperity of the communities we serve.

Our workforce is our greatest asset. Therefore, we are dedicated to providing a comprehensive employee benefits program that promotes health, security, and a balanced work/life environment.

We are currently on the lookout for skilled candidates for our Heavy Equipment Sales Support Coordinator role.

Key Responsibilities:

  • Oversee and ensure the prompt and precise delivery and collection of equipment by collaborating with the Service Department and transporters.
  • Inspect machines for damage, coordinate with the Service Department for follow-up, and evaluate the necessary repairs to meet departmental financial objectives and customer satisfaction.
  • Lead the Service Support Team, providing constructive and timely performance feedback.
  • Manage the checkout process, conduct physical inventory counts, and perform audits to reduce inventory loss.
  • Direct all daily operations of the Heavy Equipment Sales yard.
  • Evaluate and oversee the execution of fleet maintenance requirements in line with departmental profit and customer goals.
  • Address product and service issues by investigating situations, identifying alternative solutions to meet customer needs, and proposing recommendations.
  • Assist with the composition, mix, and pricing of the company's Machinery Rental fleet.
  • Order equipment for the Rental fleet and customer purchases.
  • Evaluate vendors to ensure compliance with company and customer standards for products and services.
  • Collaborate with freight forwarders and transporters to guarantee timely delivery of machines and strategize alternatives in case of delays.
  • Maintain customer satisfaction by building rapport with clients and others who can assist in fulfilling customer needs.
  • Create and process customer sales and rental billings.
  • Contribute to team success by achieving related results as necessary.
  • Perform other duties as assigned.
Qualifications

Education, Experience, and Skills Required:

  • Minimum of two years of experience in the construction or heavy equipment industry.
  • Strong interpersonal skills.
  • Proactive approach and effective communication abilities.
  • Positive attitude and self-motivated.
  • Organizational skills and planning capabilities.
  • Aptitude for setting and achieving goals.
  • Proficient in Microsoft Office.
  • Preferred: College Degree.
  • Required: PC skills.
  • Valid California Class C Driver's License with a clean driving record.

Physical Demands:

  • Frequent walking and movement, including stairs.
  • Manual handling of equipment.
  • Ability to lift up to 25 lbs.
  • Reaching in various directions.
  • Bending and stooping as necessary.
  • Standing for extended periods as required.
  • Vision for reading screens and documents.
  • Effective communication in person and via telecommunications.
  • Sitting for prolonged periods at a desk.
  • Climbing on and off heavy machinery.

Environmental Considerations:

  • Noise: Work in environments with constant or intermittent noise.
  • Temperature/Weather: Work in both warehouse and outdoor settings with varying temperatures and weather conditions.

Benefits:

  • Competitive Compensation
  • Positive work environment and culture
  • Opportunities for career growth and advancement
  • Training programs
  • Medical, Dental, and Vision plans
  • Access to Medical Video Appointments
  • Health Savings Account options
  • Paid Time Off (PTO)
  • 401(k) Plan with Company Matching
  • Flexible Spending Accounts for Health and Dependent Care
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal and Travel Assistance Plans
  • Wellness Programs
  • Referral and Longevity Bonus Programs
  • Recognition Programs and more
  • Employee discounts and Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation: $70,000 - $80,000 annually

Accommodations:

Reasonable accommodations for essential functions of the position will be considered.