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Patient Transfer Coordinator
2 months ago
The Patient Transfer Coordinator will provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs. The overall goal of this position is to enhance the quality of inter-hospital transfer management and satisfaction, and to promote continuity of care and cost-effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.
Key Responsibilities- Incoming Transfer Requests: Continually monitor work lists to appropriately triage patient transfer requests. Conduct and document assessments of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines.
- Logistics Management: Collaborate with PLC flow coordinators and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate.
- Customer Service: Identify and escalate barriers to efficient, effective, patient-centric, and customer-friendly Transfer Center Operations. Demonstrate excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments.
- Clinical Appropriateness Assessment: Using established medical necessity criteria products and departmental guidelines, perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical or medical necessity.
- Documentation: Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identify avoidable delays and document causes for delay consistent with department standards.
- Education: Associate's Degree or Diploma in Nursing
- Licensure/Certification: Must be licensed to practice as a registered nurse in the state of North Carolina
- Professional Experience: Three (3) years of clinical experience required
- Knowledge/Skills/Abilities: Highly organized professional with astute clinical knowledge. Great attention to detail, and critical thinking skills. Adaptable to frequent change. Compliant with regulatory and departmental guidelines and policies.
