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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Classic Collision Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities- Customer Communication: Explain and educate customers on the repair process, including insurance claim information and processes.
- Insurance Partnerships: Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Rental Car and Tow Services: Coordinate with rental car and tow companies to provide one-stop service to all customers.
- Vehicle Delivery: Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate.
- Customer Communication: May assist in customer communication throughout the repair process.
- DRP Assignments: Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
- Follow-up and Sales: Follow up on all DRP assignments present and past to maintain sales for the center.
- Logbooks and Invoicing: Maintain DRP logbooks and Enterprise ARMS daily.
- Customer Comfort: Ensure all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area.
- Administrative Tasks: Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Age: Must be at least 18 years of age.
- Experience: Previous experience in customer service, sales, or other related fields is preferred.
- Driver's License: Must have a valid driver's license and be eligible for coverage under company insurance policy.
- Communication Skills: Effective communication (written and verbal) and interpersonal skills are required.
- Organization and Time Management: Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.
- Integrity: Respect and accountability at every level and every interaction.
- Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
- Innovation: Develops and displays innovative approaches and ideas to our business.
- Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed.
