Customer Support Associate

7 days ago


Arizona City, Arizona, United States Cogent Infotech Corporation Full time
Job Title

Customer Care Representative

About Us

We develop innovative solutions that enable safe and seamless travel experiences.

  • We design technology-enabled systems to manage tolling transactions and violations for millions of vehicles.
  • We are a leading provider of connected systems, processing over 165 million transactions annually across multiple tolling authorities.
Position Overview

The successful individual will provide information and services to rental car customers regarding tolls or violations incurred during the rental period.

  • The qualified candidate must be passionate about delivering exceptional service, enjoy challenges, and operate with a positive attitude in a team environment.
Responsibilities

Provides customers with a one-stop resolution and education on products and services:

  • Processing payments
  • Solving product or service related problems
  • Displays positive, professional and empathetic customer-focused approach
  • Utilizes tools and online resource materials to deliver accurate information while navigating through multiple computer applications proficiently
  • Develops and maintains product, process and technical knowledge related to services
  • Exhibits effective communication skills tailored to the audience
  • Is able to document customer interactions in a clear and concise manner
Qualifications

Requirements include:

  • High School Diploma or GED equivalent
  • 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
  • Proficiency with Windows based applications, including Office and Outlook
  • Minimum of 30 words per minute typing skills
  • Strong interpersonal skills and ability to interact with varying personalities
  • Bi-lingual (Spanish) is a plus
  • Must demonstrate reliability and dependability, including schedule adherence and attendance
Estimated Salary Range

$45,000 - $60,000 per annum, depending on experience and qualifications.



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