Customer Service Associate

1 month ago


Arizona City, Arizona, United States State Farm Insurance Full time

State Farm Insurance - Job Overview

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative. This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.

Key Responsibilities
  • Assist customers with their insurance needs by answering inquiries and resolving issues in a professional and friendly manner
  • Process insurance policy changes and updates efficiently and accurately
  • Handle incoming and outgoing phone calls in a timely and courteous manner
  • Maintain accurate and organized customer files, both physical and digital
  • Prepare and process insurance quotes and applications promptly
  • Collaborate with team members to achieve office goals and objectives
  • Promote and cross-sell insurance products and services to increase sales and revenue
  • Handle policy renewals and cancellations efficiently and effectively
  • Assist with claims processing and follow-up, ensuring timely resolution of customer issues
Requirements and Qualifications
  • Bachelor's degree in Business Administration or related field (or equivalent experience)
  • Minimum 1 year of experience in customer-facing role (preferably in insurance industry)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficient in MS Office Suite and other software applications relevant to the role
  • Familiarity with insurance industry trends and regulations (a plus)
What We Offer

We offer a competitive salary of $55,000 per annum, comprehensive benefits package, opportunities for career growth and development, and a collaborative work environment that promotes teamwork and innovation.

Location

The successful candidate will be based in our [insert location] office, working closely with our experienced team to deliver exceptional customer experiences.



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