Reservations Team Lead

5 days ago


Reno, Nevada, United States Atlantis Casino Resort Spa Full time

About the Job

We are seeking a highly skilled and experienced Reservations Team Lead to join our team at Atlantis Casino Resort Spa. As a key member of our reservations team, you will be responsible for supervising and leading a team of sales agents to deliver exceptional customer service and meet conversion targets.

Key Responsibilities

  • Supervise and lead a team of sales agents to ensure they have the necessary tools and resources to excel in their roles.
  • Provide training and coaching to new sales agents to ensure they understand our policies and procedures.
  • Assist guests with travel plans, describe hotel accommodations, provide room rates, reserve dining and spa services.
  • Maintain accurate records of all guest interactions and transactions.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.

Requirements

  • Bachelor's degree or equivalent experience.
  • Proven track record of success in a call center or customer service environment.
  • Excellent communication, supervisory, analytical, and organizational skills.
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Strong negotiation skills and ability to multi-task.

What We Offer

  • A competitive salary range of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, 401K retirement savings plan, and education tuition reimbursement program.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values teamwork and employee satisfaction.


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