Reservations Team Lead
5 days ago
About the Job
We are seeking a highly skilled and experienced Reservations Team Lead to join our team at Atlantis Casino Resort Spa. As a key member of our reservations team, you will be responsible for supervising and leading a team of sales agents to deliver exceptional customer service and meet conversion targets.
Key Responsibilities
- Supervise and lead a team of sales agents to ensure they have the necessary tools and resources to excel in their roles.
- Provide training and coaching to new sales agents to ensure they understand our policies and procedures.
- Assist guests with travel plans, describe hotel accommodations, provide room rates, reserve dining and spa services.
- Maintain accurate records of all guest interactions and transactions.
- Collaborate with other departments to ensure seamless operations and excellent guest experiences.
Requirements
- Bachelor's degree or equivalent experience.
- Proven track record of success in a call center or customer service environment.
- Excellent communication, supervisory, analytical, and organizational skills.
- Able to work in a fast-paced environment and adapt to changing situations.
- Strong negotiation skills and ability to multi-task.
What We Offer
- A competitive salary range of $60,000 - $80,000 per year.
- A comprehensive benefits package, including health insurance, 401K retirement savings plan, and education tuition reimbursement program.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that values teamwork and employee satisfaction.
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