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Retail Wireless Sales Manager
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AT&T Wireless Retail Store Manager
Job Summary
We are seeking a highly skilled and experienced Wireless Retail Store Manager to join our team at Blue Link Wireless. As a key member of our management team, you will be responsible for leading our retail store operations, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities
- Manage the daily operations of an AT&T Authorized Retail Store, ensuring seamless execution of sales, customer service, and inventory management.
- Achieve store sales goals and service performance requirements, driving revenue growth and customer satisfaction.
- Foster a positive store culture, promoting a collaborative and inclusive work environment that encourages employee engagement and development.
- Maintain adequate inventory levels, controlling inventory and cash shrink, and ensuring accurate forecasting and replenishment.
- Recruit, train, and develop high-performing Sales Advocates, providing coaching and feedback to drive sales growth and customer satisfaction.
- Lead weekly staff meetings, promoting sales and product knowledge, and ensuring alignment with company goals and objectives.
- Ensure store operations comply with AT&T and company requirements, maintaining a high level of quality and service excellence.
- Ability to work in other locations as needed, maintaining flexibility and adaptability in a fast-paced retail environment.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features, staying up-to-date on industry trends and competitor activity.
- Ensure an extraordinary customer experience, delivering personalized service and resolving customer complaints in a timely and professional manner.
- Report to work on-site on a regular, predictable, and timely basis, working evenings, weekends, and holidays as reflected on a published and approved schedule.
Requirements
- Two plus years of retail wireless management experience, with a proven track record of driving sales growth and customer satisfaction.
- Three or more years of sales and/or customer experience in telecommunications or a related industry, with consistent attainment of sales quota and objectives.
- Excellent interpersonal, communication, and leadership skills, with the ability to inspire and motivate team members.
- Ability to expertly use and teach others to use wireless technology and services, staying up-to-date on industry trends and competitor activity.
- Well-developed planning, analytical, and problem-solving skills, with the ability to analyze data and make informed decisions.
- Familiarity with wireless terminology, industry trends, and wireless retail systems, with the ability to communicate complex information to team members and customers.
- Ability to collaborate with key stakeholders on initiatives beyond store walls, promoting a collaborative and inclusive work environment.
- Strategic perspective and the ability to champion change, driving business growth and customer satisfaction.
- Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills, with the ability to interact with all levels of organizational staff and company personnel.
- Ability to accept and implement verbal and written feedback, with a growth mindset and a commitment to continuous learning and development.
Benefits and Perks
- This position is Non-Exempt and is eligible for overtime pay.
- Commissions on every sale made, with no commissions cap.
- Lucrative performance-based store management bonus/incentive model, allowing the Store Leader to earn additional store bonus based on performance.
- Additional income opportunities through contests and incentives.
- Up to $75.00 in AT&T clothing vouchers.
- A $200.00 bonus for every person referred that works through the 120 days Blue Link Wireless New Hire period.
- Generous Benefits package, including major medical, dental, vision, and a 401K program.
- Access to the Alliance Protect Plan, providing 24/7 doctor access via tele-doc, global emergency services, and more.
- Accrued Paid Time Off.
- Employee discounts on accessories and equipment.
- A 50% discount on AT&T service for up to 10 lines.
- Excellent career development and growth opportunities.
