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Human Resources Generalist

2 months ago


Westborough Massachusetts, United States United Site Services Full time
About United Site Services

United Site Services is a leading provider of comprehensive site services, dedicated to building strong partnerships that drive customer success. Our expertise in process management, corporate responsibility, and industry knowledge are the foundation of our value proposition, supported by best-practice programs.

Our team is comprised of diverse professionals, including field technicians, customer care representatives, sales professionals, and functional experts, all working together to deliver a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Job Summary

This is a forward-facing role that interacts heavily with supervisors, employees, and applicants by providing routine administrative guidance and support regarding human resource processes. The successful candidate will provide administrative support to the HR Team as needed, including talent selection processes, recordkeeping, reporting, job descriptions, HRIS transactions, unemployment responses, document creation, and resignation management.

Responsibilities
  • Timely and accurately records or enters information on performance management, terminations, leave of absences, per diems, and corrective action issues, under the guidance of the Director of Human Resources.
  • Facilitates the administration of human resources programs, reporting, policies, and procedures by communicating with managers and employees as appropriate.
  • Built productive relationships, both internally and externally, and at all levels in the organization.
  • Maintains thorough employment records in personnel files via the HRIS and files documents into appropriate digital employee files.
  • Owns employee self-service and manager self-service.
  • Supports employee relation functions by answering basic employee requests and questions, responsible for tier one employee inquiries and support.
  • Assists with processing of terminations and owns the exit interview process.
  • Escalates sensitive issues that may require immediate attention and resolution, makes recommendations relative to issue resolution, and notifies the Director of Human Resources promptly and fully of all problems or unusual matters of significance.
  • Coordinates HR Team events and programs, including birthdays, anniversaries, and other employee recognition programs.
  • Assists with the preparation and coordination of the performance review process and supports supervisors in implementing performance management procedures.
  • Perform other duties as assigned.
Qualifications
  • Education: High School or GED, 4 Year / Bachelors Degree, or equivalent.
  • Experience: 2 related prior work experience in human resources, organization policies, applicable laws, procedures, and processes.
  • Additional Knowledge, Skills, and Abilities:
    • Occasional travel may be required.
    • Excellent verbal and written communication skills.
    • Outstanding interpersonal and customer service skills.
    • Strong organizational skills with exceptional attention to detail.
    • Proficient understanding of human resource principles, practices, and procedures.
    • Excellent time management skills with the ability to meet deadlines in a fast-paced environment.
    • Proficiency in Microsoft Office Suite or related software.
    • Ability to handle sensitive information with discretion and confidentiality.
    • Demonstrated organizational and problem-solving skills.
    • Valid Driver's License, required.
    • Professional in Human Resources Certification, preferred.