Sales Support Manager
7 days ago
About The Sliding Door Company
The Sliding Door Company is a leading manufacturer and distributor of high-end interior glass solutions with 15 showrooms throughout the US and Canada. Since its inception, the company has been dedicated to providing functional, state-of-the-art interior glass doors that optimize every inch of floor space available in residential and commercial settings.
As a Sales Support Manager at The Sliding Door Company, you will be responsible for managing CRM data and daily operations of the sales support team. Your primary goal will be to specialize in qualifying and distributing incoming leads and collaborate with the sales team to ensure proper follow-up with each lead.
Key Responsibilities:
- Develop and implement universal customer relationship procedures across all levels of the organization
- Oversee the distribution process of leads to the sales team
- Analyze CRM data and customer journeys to increase sales based on received information
- Divide the customer database by relevant customer characteristics and personalize the approach accordingly
- Supervise direct communication with customers and promptly resolve any issues
- Use existing customer information to identify new potential customers and target audiences
- Implement new and cost-efficient communication channels with customers
- Continuously test customer interaction procedures and prioritize efficient approaches
- Coordinate multiple departments regarding their customer interactions and find ways to increase cooperation
- Study the organization's direct competitors and analyze how they handle customer relationships
- Communicate directly with customers and acknowledge their issues
Requirements:
- Associates degree
- Minimum 4 years of relevant job experience (Sales Support/CRM Management)
- IT Technical proficiency, Customer Relationship Management (CRM) systems, M365, and Excel
- Effective Communication Skills
- Customer relationship skills
- This position requires working fully on-site in our corporate office
Salary: $80,000 - $110,000 per year
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