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Cocktail Service Attendant

2 months ago


New York, New York, United States Knickerbocker Full time

Compensation Type:
Hourly

Company Overview:

Highgate Hotels is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. With a strong presence in key U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding rapidly in Europe, Latin America, and the Caribbean. The company's extensive portfolio boasts an asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate offers expert guidance throughout all phases of the hospitality property cycle, from planning and development to recapitalization or disposition. The company is also known for its creativity in developing unique hotel brands and employs industry-leading proprietary revenue management tools to navigate and predict market dynamics, thereby maximizing asset value. With a seasoned executive team comprised of some of the most experienced leaders in hotel management, Highgate is a trusted partner for major ownership groups and prominent hotel brands. The corporate offices are located in London, New York, Dallas, and Seattle.

Location:
The Knickerbocker is a historic New York landmark, reimagined as the first luxury hotel in Times Square. This iconic establishment has hosted numerous notable figures throughout history, and it is said that the martini was invented here. While the hotel's stunning Beaux-Arts facade remains intact, the interior has been transformed to offer a new luxury aesthetic. Guests can enjoy 300 elegantly appointed rooms and suites with breathtaking views and bespoke furnishings, all within a setting that embodies New York City's premier luxury lifestyle.

Position Overview:
The Cocktail Service Attendant is responsible for delivering prompt and courteous service, ensuring guest satisfaction is the top priority. This role includes promoting specials and upselling beverages.

Key Responsibilities:

  • Maintain a friendly, helpful, and courteous demeanor towards all guests, managers, and colleagues.
  • Complete the opening and closing checklist in accordance with established standards.
  • Greet guests, take drink orders, relay them to the bartender, process the orders, deliver them to guests, and handle payment transactions.
  • Possess knowledge of garnishes for various drinks.
  • Process credit card and room charges accurately.
  • Clear and clean tables after guests depart, returning glasses for washing.
  • Ensure the lounge area is clean and free of debris at all times.
  • Adhere to cash handling policies and prepare closing reports for the night audit.
  • Perform all assigned side work duties as per the schedule.
  • Have a comprehensive understanding of state liquor laws.
  • Be familiar with the computer system used for order processing.
  • Assist the bartender in drink preparation as needed.
  • Support the bartender with hors d'oeuvres setup and breakdown during cocktail hours.
  • Ensure overall guest satisfaction at all times.

Qualifications:

  • High school diploma or equivalent; experience in a hotel or related field is preferred.
  • Must be of legal age to serve alcoholic beverages as per local laws.
  • Flexibility in working hours is required.
  • Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently.
  • Capability to stand for the duration of the shift.
  • Effective verbal and written communication skills with all levels of staff and guests.
  • Strong listening skills to understand and address concerns from guests and employees.
  • Ability to multitask and prioritize responsibilities to meet deadlines.
  • Approach all interactions with guests and staff in a friendly and service-oriented manner.
  • Attend all required meetings and training sessions.
  • Maintain regular attendance in compliance with company standards.
  • Exhibit high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
  • Comply with company standards and regulations to promote safe and efficient operations.
  • Maximize productivity and assist in identifying and solving problems.
  • Handle issues effectively, including anticipating and preventing potential problems.
  • Understand and apply complex information from various sources to achieve objectives.
  • Cross-train in other hotel-related areas as needed.
  • Maintain confidentiality of sensitive information.
  • Demonstrate initiative by anticipating guest or operational needs.
  • Perform additional duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

Salary Range: $13.25 plus gratuity