Core Support Specialist

2 months ago


Massena, New York, United States SeaComm Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Core Support Specialist to join our team at SeaComm Federal Credit Union. As a key member of our Information Systems Department, you will be responsible for providing technical support and maintenance for our core systems, ensuring high levels of data availability and integrity.

Key Responsibilities
  • Technical Support: Provide level 2 support for all core processes and functions, troubleshooting and resolving technical issues in a timely and efficient manner.
  • Documentation: Produce electronic documentation for use in Symitar, including Symforms, SymPDF, and File Processing.
  • Application Development: Design and develop applications for specified client departments, acting as a technical liaison between computer systems users, vendors, and IS.
  • E-commerce Support: Serve as secondary contact for all e-commerce services, including electronic banking and web-based marketing.
  • System Maintenance: Assist with installing upgrades, software patches, and IBM updates on all Symitar Systems, working with department managers on documentation and testing.
  • Project Management: Provide project management and support for computerized departmental systems and related projects.
Requirements
  • Experience: One to three years of similar or related experience, with one to three years of experience with the Jack Henry Symitar CORE.
  • Education: A two-year college degree or completion of a specialized course of study at a business or trade school, or completion of a specialized and extensive in-house training or apprenticeship program.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work with various stakeholders, including members, vendors, and internal teams.
  • Physical Requirements: Ability to lift equipment weighing 20lbs or more, with duties including lifting, reaching, working under desks, and carrying equipment up and down stairs.
Benefits
  • Paid Time Off
  • Paid Holidays
  • 401K Plan
  • Medical
  • Dental
  • Vision
  • Free Telehealth Urgent Care
  • Free Telehealth Mental Health Counseling
  • Flexible Spending Account Option
  • Life Insurance
  • Dependent and Spouse Life Insurance Options
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Pet Insurance
  • Aflac Insurance Options
  • Legal/ID Shield Options
  • Employee Referral Program
  • Paid Volunteer Day
  • Employee Loan Discounts

SeaComm Federal Credit Union is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.



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