Ticketing Operations Manager

14 hours ago


Midway, Utah, United States Ice Castles LLC Full time
Job Overview

The Ice Castles LLC is seeking a skilled Ticketing Supervisor to manage the ticketing office operations. The ideal candidate will have excellent leadership skills and be able to train and supervise a team of event staff members.

Responsibilities:
- Assist the Event Manager with hiring, training, and scheduling of ticketing staff
- Provide top-notch customer service by ensuring a smooth and safe guest experience at the ticketing office
- Lead the ticketing staff with a positive and enthusiastic approach in all aspects of guest interaction
- Support the Event Manager with the scheduling of the box office to ensure proper coverage and staff utilization for the delivery of excellent guest service

Requirements:
- Ability to work outside in various weather conditions
- Must be able to stand for extended periods and lift up to 15 pounds
- Respond to emergency situations as needed

Working Conditions:
- Full-time hours from mid-December through the end of the season
- Must be able to work evenings and weekends

Compensation:
- Estimated salary: $21 per hour

About Us:
- Ice Castles LLC is an awe-inspiring winter phenomenon that brings fairytales to life. Our frozen attraction is located in cities across North America and features breathtaking LED-lit sculptures, frozen thrones, ice-carved tunnels, slides, and fountains.

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