Customer Service Representative for Transportation Operations

3 weeks ago


Tampa, Florida, United States Lucent Group Full time

Lucent Group is seeking a highly skilled Transportation Systems Coordinator to support the RMTC in Tampa, Florida.

The ideal candidate will have excellent customer service and communication skills, as well as experience with MS Office and other computer software. They will be responsible for monitoring and managing roadway conditions and incidents using specialized software tailored for the Florida Department of Transportation (FDOT).

The salary for this position is estimated to be around $16-$17 per hour, based on industry standards and the location of the job.

Key Responsibilities:

  • Monitor and manage roadway conditions and incidents using specialized software
  • Provide excellent customer service and communication skills
  • Work collaboratively with partnering agencies to ensure prompt response to incidents
  • Employ cutting-edge technology to facilitate efficient roadway clearance

Requirements:

  • High School Diploma/Equivalent
  • Six months experience using MS Office and/or other computer software
  • Data entry experience
  • Customer service experience
  • Dispatch experience
  • Surveillance and CCTV experience
  • Transportation industry experience, preferred


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