Bank Product Sales Representative

7 days ago


Saratoga, Wyoming, United States RNB State Bank Full time
Company Overview
RNB State Bank is a dynamic financial institution dedicated to serving the community with innovative banking solutions and exceptional customer service.

Salary
The estimated annual salary for this position is $50,000 - $65,000, based on experience. Our benefits package includes competitive pay, health, dental, vision, life insurance, paid vacation, 401K, and a bonus program.

Job Description
We are seeking a motivated Customer Service Representative to join our team at our Saratoga, WY branch. As a critical member of our sales team, you will sell bank products, answer customer questions, resolve account issues, and provide exceptional customer service in a professional and courteous manner. Key responsibilities include:
  • Delivering exceptional customer service.
  • Presenting bank products to customers and recommending suitable options.
  • Handling customer inquiries via phone.
  • Assisting customers with online banking and enrollment.
  • Assisting customers with deposit account management.
  • Processing various transactions with sound judgment and discretion.
  • Escalating suspicious transactions to the Teller Supervisor.
  • Receiving deposits, verifying funds, and issuing receipts.
  • Verifying checks for payment, endorsement, and availability of funds.
  • Paying withdrawals after verifying account balances and signatures.
  • Receiving loan payments and issuing receipts.
  • Selling prepaid cards, money orders, and other bank products.
  • Processing mail, night drop, and ATM deposits under dual control.
  • Transferring funds and performing balance inquiries for customers using the online platform.
  • Cross-selling bank services and promoting products.

Qualifications
To succeed in this role, you must demonstrate strong customer service skills, maintain confidentiality, and possess attention to detail. A high school diploma or equivalent is required, along with one to three months of relevant experience or training, or an equivalent combination of education and experience.

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