Virtual Guest Service Representative Part Time

4 days ago


Matthews, North Carolina, United States ESA Management, LLC Full time
Job Summary

The Virtual Guest Service Representative Part Time position is responsible for providing exceptional guest service and support to our guests through various virtual channels. This role involves responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience.

Key Responsibilities
  • Provide virtual assistance to guests for all requests, including processing reservations, registrations, payments, and departures.
  • Handle walk-in reservations and provide accurate information about hotel services, rates, room availability, and local area information.
  • Collect all relevant guest information, identify potential sales leads, and actively seek opportunities to enhance guest experience and drive additional revenue.
  • Resolve guest issues by applying the ESA service culture and treating all guests and associates with respect and kindness.
  • Perform audit functions, maintain an organized and clean work area, and provide remote support to guests through various virtual channels.
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to speak Spanish is preferred, but not required.
Work Environment

This is an onsite hotel guest services role supporting multiple hotels, requiring effective multitasking and high call volume management. The Virtual Guest Service Representative Part Time position involves working in a fast-paced environment with frequent speaking, listening, and use of computer systems.



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