Virtual Guest Service Representative Part Time

4 weeks ago


Matthews, North Carolina, United States ESA Management, LLC Full time

Job Summary

The Virtual Guest Service Representative Part Time position is an exciting opportunity to provide exceptional guest service in a virtual environment. As a key member of our team, you will be responsible for responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience.

This role involves providing top-notch assistance to guests, managing check-ins and check-outs in accordance with company guidelines, completing necessary front office functions, and assisting other associates onsite at the hotel.

Additionally, the Virtual Guest Service Representative will manage high volumes of inbound and outbound calls, processing reservations, providing remote support, and addressing guest inquiries and issues through virtual communication channels.

This is an onsite hotel guest services role supporting multiple hotels, requiring effective multitasking and high call volume management. Demonstrates and promotes a 100% commitment to providing great service and a great experience for guests and associates.

Key Responsibilities

  • Provides virtual assistance to guests for all requests, including processing reservations, registrations, payments, and departures with diligent follow-through, in accordance with company procedures.
  • Handles walk-in reservations.
  • Provides accurate information about hotel services, rates, room availability, and local area information.
  • Collects all relevant guest information, identifies potential sales leads, and actively seeks opportunities to enhance guest experience and drive additional revenue.
  • Resolves guest issues by applying the ESA service culture and treating all guests and associates with respect and kindness.
  • Demonstrates a thorough understanding of the property management system, handles all shift reports, and performs audit functions when necessary.
  • Maintains an organized and clean work area.
  • Provides remote support to guests through various virtual channels, including email, chat, and other platform systems. Assists with virtual check-ins and troubleshooting any issues guests may encounter while interacting with the hotel remotely.
  • Demonstrates proper telephone etiquette and presents a professional appearance.
  • Communicates with incoming shift associates/management by logging pertinent information in the shift communication log.

Requirements

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications

  • Ability to speak Spanish is preferred, but not required.


  • Matthews, North Carolina, United States ESA Management, LLC Full time

    Job SummaryThe Virtual Guest Service Representative Part Time position is responsible for providing exceptional guest service and support to our guests through various virtual channels. This role involves responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience.Key ResponsibilitiesProvide virtual assistance to guests...


  • Matthews, North Carolina, United States ESA Management, LLC Full time

    Job SummaryThe Virtual Guest Service Representative Part Time (VGSR) position is responsible for responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience.This role involves providing top-notch assistance to guests, managing check-ins and check-outs in accordance with company guidelines, completing necessary front...


  • Matthews, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our...


  • Matthews, North Carolina, United States Sam's Club Full time

    Job Summary: As a Frontline Member Service Representative at Sam's Club, you will provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout areas.Key...

  • Part Time Cashier

    4 weeks ago


    Matthews, North Carolina, United States Harris Teeter Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part Time Cashier to join our team at Harris Teeter. As a Self Checkout Cashier, you will be responsible for providing exceptional customer service, operating the self-checkout station, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent customer...

  • Sales Associate

    1 month ago


    Matthews, North Carolina, United States Which Wich Superior Sandwiches Full time

    Customer Service RepresentativeAt Which Wich Superior Sandwiches, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing a quick and superior payment experience for our guests. Your duties will include taking guest orders, recommending extras such as awesome...


  • Matthews, North Carolina, United States Massage Envy Full time

    Unlock Your Potential as an EstheticianAt Massage Envy Matthews-Mint Hill, we're dedicated to helping our clients feel beautiful in their own skin. As an esthetician, you'll play a vital role in making this happen. Our supportive environment allows you to enjoy more of what you love about your work, from providing exceptional client care to staying...

  • Server Representative

    4 weeks ago


    Matthews, North Carolina, United States Red Lobster Full time

    As a Server at Red Lobster, you will be responsible for providing exceptional dining experiences to our guests. Key responsibilities include:Key Responsibilities:Offer personalized service and make recommendations to enhance the guest experience.Take orders accurately and deliver hot food promptly.Clear tables and manage transactions efficiently.What We...


  • Matthews, North Carolina, United States Spirit Halloween Full time

    Spirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing exceptional customer service and creating a welcoming atmosphere for all guests. Key responsibilities include:Key Responsibilities:Acknowledge all guests through a greeting, smile, or eye contact.Demonstrate knowledge of store products and use this...


  • Matthews, North Carolina, United States Extended Stay Full time

    Housekeeper Job DescriptionWe are seeking a reliable and detail-oriented Housekeeper to join our team at Extended Stay. As a Housekeeper, you will be responsible for cleaning assigned guest rooms to the highest standards, ensuring a comfortable and clean environment for our guests.Key Responsibilities:Clean guest rooms, including dusting, vacuuming, and...


  • Matthews, North Carolina, United States Aqua-Tots Swim School Full time

    Job SummaryAqua-Tots Swim School is seeking a motivated and passionate individual to join our team as a Front Desk Receptionist. As a key member of our team, you will be responsible for providing exceptional customer service to our families, answering phone calls and responding to email inquiries, and maintaining the cleanliness of our school.We offer a...


  • Matthews, North Carolina, United States Lane Valente Industries Full time

    Job DescriptionLane Valente Industries is a leading international construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top-notch managers in our offices.We are always looking for talented individuals driven to be...


  • Matthews, North Carolina, United States Steve Carpou - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Steve Carpou - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Sales Representative

    4 weeks ago


    Matthews, North Carolina, United States ActionLink Full time

    Job OverviewWe are seeking a highly motivated Sales Specialist to represent Sonos at Costco in Matthews, NC. As a dedicated brand influencer, you will introduce Sonos to members and promote their home theater technology.Key Responsibilities:Execute sales strategies against program operations plan, mission, and KPI critical success factorsBuild relationships...


  • Matthews, North Carolina, United States Harris Teeter Full time

    Harris Teeter Job DescriptionAs a Cashier at Harris Teeter, you will be responsible for providing excellent customer service by satisfying their needs and exceeding their expectations. This includes following correct bagging procedures, providing carryout and parcel pickup service, and loading merchandise into customer vehicles. Additionally, you will be...

  • To-Go Specialist

    4 weeks ago


    Matthews, North Carolina, United States Outback Steakhouse Full time

    Key Responsibilities:As a To-Go Specialist at Outback Steakhouse, you will be responsible for making memorable first and last impressions. You will use your knowledge of our food and beverage menu to share favorites and provide recommendations to our guests. You will also anticipate needs, process orders, and take payment in a timely and hospitable manner....

  • Parts Manager

    4 weeks ago


    Matthews, North Carolina, United States Keffer Hyundai Full time

    Job DescriptionAs a Parts Manager at Keffer Auto Group, you will be responsible for overseeing the inventory and supply chain operations for our automotive dealership. This role requires excellent organizational skills, attention to detail, and the ability to anticipate the needs of production workers.About us: Keffer Auto Group is a leading automotive...

  • CDL Chauffeur

    1 month ago


    Matthews, North Carolina, United States Peak Limousine Full time

    Job Title: CDL Chauffeur - Full and Part TimeJob Summary:Peak Limousine is seeking a reliable and experienced CDL chauffeur to join our team. As a CDL chauffeur, you will be responsible for safely transporting passengers in luxury vehicles, ensuring a high level of customer satisfaction and adhering to company policies and...


  • Matthews, North Carolina, United States Lane Valente Industries Full time

    Job DescriptionLane Valente Industries is a leading international construction and facility maintenance company with offices throughout the U.S. and Canada.We are seeking a skilled HVAC Service Technician to join our team of field technicians who service top U.S. corporations and are supported by top-notch managers in our offices.The ideal candidate will...


  • Matthews, North Carolina, United States Harris Teeter Full time

    Key Responsibilities:As a Self-Checkout Cashier at Harris Teeter, you will:Provide excellent customer care by meeting and exceeding customer expectations.Follow proper bagging procedures and provide carryout and parcel pickup service.Load merchandise into customer vehicles and return shopping carts to the store.Why Work with Us:Harris Teeter is a leading...