Customer Service and Operations Manager

2 weeks ago


Salinas, California, United States The Salvation Army Full time

About The Salvation Army

The Salvation Army Adult Rehabilitation Center (ARC) offers a no-fee program to support men and women in their journey to complete our rehabilitation program. We appreciate the contributions of our valued employees towards maintaining the effectiveness of our programs.

Salary

$17.50 per hour, commensurate with experience.

Job Description

We are seeking an experienced Customer Service and Operations Manager to join our team. This role is responsible for providing exceptional customer service, managing store operations, and ensuring the highest levels of customer satisfaction. As a key member of our team, you will work closely with the Store Manager to drive sales growth, maximize profitability, and maintain a positive and productive work environment.

Responsibilities

  • Provide excellent customer service, addressing customer needs and concerns in a timely and professional manner.
  • Manage store operations, including inventory management, point of sale operations, and cash handling duties.
  • Work collaboratively with the Store Manager to achieve sales goals and maximize profitability.
  • Assist with hiring, training, and directing store employees, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Communicate regularly with store employees, customers, and donors, providing feedback and coaching as needed.
  • Ensure the security and protection of store currency, inventory, and property.

Requirements

  • High school diploma or equivalent required.
  • Minimum 2 years retail management or supervisory experience.
  • Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
  • Valid driver's license, ability to pass MVR report, and access to a motor vehicle.
  • Ability to communicate effectively with management, store employees, customers, and donors.

Working Conditions

This role requires working in a fast-paced retail environment, interacting with customers and colleagues in a positive and professional manner. You must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis, and lift up to 50 pounds.

About Us

The Salvation Army is a non-profit organization dedicated to serving those in need. Our mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination. Join us in making a difference in your community



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