Transformation Coach

We are seeking a highly skilled Transformation Coach to join our team at the University of Maryland Medical System. As a key member of our organization, you will be responsible for leading continuous improvement efforts and facilitating effective team functions to deliver goals and objectives.

• Lead teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques.
• Improve processes using performance improvement standards and methods, such as Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
• Assist in collecting and presenting data analysis results and developing standard work within process areas.
• Lead the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support.
• Use proven statistical analysis tools to determine trends, root causes, and improvement in a process.
• Assist department leadership with understanding and assessing the implementation and application of our Value Delivery System.
• Measure current organizational and process performance using qualitative and quantitative techniques.
• Develop process maps of existing and future state processes using appropriate techniques and software.
• Facilitate Lean tools and management training, including topics such as change management, innovation, team engagement, and coaching leaders.

• 4-year Bachelor's Degree in Engineering, Health Care Administration, Nursing, Business, or related field.
• Lean or Toyota Production System training (preferred or to be acquired within the first year).
• Lean / Six Sigma Black Belt (preferred).
• Successful completion of departmental onboarding required within 6 months of hire.
• 2-4 years' experience facilitating process improvement teams/role as a change agent.
• 2-4 years' hands-on experience with process improvement methodologies and approaches at an organizational level.
• Training in continuous quality improvement and process management.
• Experience in teaching and instruction of process improvement concepts.

• Demonstrated understanding of patient-focused care and strong customer service.
• Effective and strong team leadership and facilitation skills.
• Demonstrated ability to apply structured continuous improvement/change management methods.
• Demonstrated ability to meet deadlines, managing across organizational teams.
• Ability to influence and coach for results at all organizational levels.
• Ability to present findings and recommendations to senior management and front-line staff.
• Interpersonal skills: adaptable to change and teamwork.

All your information will be kept confidential according to EEO guidelines.