Automotive BDC Representative

2 weeks ago

Merrillville, Indiana, United States River Oaks Honda Full time

Job Title: Call Center BDC Representative

Job Summary:

We are seeking a highly motivated and customer-focused Call Center BDC Representative to join our team at River Oaks Honda. As a BDC Representative, you will be responsible for handling incoming and outgoing phone calls, emails, and text messages to generate appointments for our sales departments.

Key Responsibilities:

  • Handle incoming and outgoing phone calls, emails, and text messages to respond to customer inquiries and generate appointments
  • Prospect follow-up calls to set appointments and gauge customer satisfaction
  • Answer customer internet inquiries via email, phone, and text
  • Schedule sales appointments and reschedule no-show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application, and benefits to prospects and describe optional equipment available for customer purchase
  • Maintain a prospect and owner follow-up system to encourage repeat and referral business and contribute to customer satisfaction

Requirements:

  • Excellent computer skills
  • Knowledgeable in call center environment (preferred)
  • Automotive experience (preferred)
  • Able to communicate persuasively with customers to set appointments
  • Weekend and evening availability (required)
  • Willingness to undergo a background check (required)

What We Offer:

  • Competitive pay with a minimum guaranteed weekly pay
  • Medical, dental, and vision insurance
  • 401K and additional benefits
  • Accrued vacation time
  • Paid training
  • Discounts on products, services, and vehicles
  • Growth opportunities

Equal Opportunity Employer:

River Oaks Honda is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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