Housekeeping Operations Manager
2 days ago
The Executive Housekeeper will be responsible for overseeing the housekeeping department's daily operations, ensuring that all hotel rooms and common areas meet the highest standards of cleanliness and quality.
Key Responsibilities
- Supervise Housekeeping Staff: Directly supervise a team of housekeeping staff, providing guidance, training, and coaching to ensure they meet the hotel's quality standards.
- Maintain Quality Standards: Conduct regular room inspections to ensure that all rooms meet the hotel's quality standards, and take corrective action when necessary.
- Manage Inventory and Supplies: Oversee the management of housekeeping inventory and supplies, ensuring that they are adequately stocked and maintained.
- Address Guest Concerns: Respond promptly to guest complaints and concerns, ensuring that they are resolved in a timely and satisfactory manner.
- Ensure Brand Standards: Ensure that all housekeeping staff are aware of and adhere to the hotel's brand standards, including cleanliness, quality, and guest service.
- Collaborate with Other Departments: Work closely with other hotel departments, including front desk, maintenance, and laundry, to ensure seamless operations and excellent guest service.
Requirements
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Hotel Housekeeping Experience: A minimum of three months of hotel housekeeping experience is required, with supervisory experience preferred.
- Excellent Communication Skills: Strong communication and interpersonal skills are essential for this role, as the Executive Housekeeper will be interacting with housekeeping staff, guests, and other hotel departments on a regular basis.
- Ability to Work in a Fast-Paced Environment: The Executive Housekeeper must be able to work in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of quality and attention to detail.
McNeill Hotel Company is a leader in the hospitality industry, with a commitment to excellence and guest satisfaction. We offer a comprehensive benefits package, including vacation pay, paid time off, medical, dental, and vision insurance, and 401(k) matching.
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