Help Desk Technician II

16 hours ago


Allen, Texas, United States Collabera Full time
Key Responsibilities
  • Provide courteous and knowledgeable troubleshooting support over the phone and via email.
  • Ensure timely and accurate set up of all systems.
  • Phone Support during regular business hours and on-call availability during off hours.
  • Monitor Chat sessions to assist other team members.
Requirements

To succeed in this role, you should have strong working knowledge of routers, switches, VLANs, VPN, DHCP, TCP/IP, and various WIFI technologies and practices. Experience with writing PowerShell Scripts and one or more of the following certifications preferred: CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications.



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