IT Systems Administration and Support Specialist

3 weeks ago


Coachella, California, United States 29 Palms Llc Full time
Job Description

As an IT Systems Administrator III at 29 Palms Llc, you will be responsible for providing exceptional support and maintenance for our casino gaming systems. This role involves troubleshooting, resolving issues, and collaborating with internal stakeholders to ensure seamless system performance.

Key Responsibilities
  • Provide outstanding customer service to guests and team members
  • Support casino gaming applications and systems
  • Collaborate with internal stakeholders and vendors to ensure system usability, reliability, and performance
  • Troubleshoot and resolve escalated customer issues in a timely manner
  • Provide up to third-level support to business users and IT staff
  • Develop and maintain technical documentation for gaming-related systems
  • Provide training to IT staff and business users on supported applications
Requirements
  • High School Degree or GED
  • Bachelor's degree in related field preferred
  • Three years' experience as an administrator of casino management systems
  • Experience with Konami Synkros is preferred


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