Restaurant Operations Manager

1 month ago


Houston, Texas, United States la Madeleine Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at La Madeleine. As a key member of our café operations team, you will be responsible for ensuring the smooth day-to-day operation of our café, providing exceptional customer service, and leading a team of hourly employees.

Key Responsibilities

Food Safety and Quality

  • Ensure that all food safety and sanitation procedures are followed to protect employees, guests, and company assets.
  • Monitor and maintain high-quality food preparation and presentation standards.
  • Conduct regular food safety and quality audits to ensure compliance with company policies and regulatory requirements.

Guest Service and Engagement

  • Provide exceptional customer service, responding to guest complaints and feedback in a timely and professional manner.
  • Lead the café team to deliver outstanding guest experiences, ensuring that all guests feel welcome and valued.

Operational Excellence

  • Manage café operations, including scheduling, inventory management, and cash handling.
  • Monitor and control food and beverage costs, minimizing waste and ensuring profitability.
  • Investigate and resolve guest complaints and issues related to food quality and service.

Leadership and Development

  • Provide coaching, guidance, and development opportunities to hourly employees, ensuring that they have the skills and knowledge needed to succeed in their roles.
  • Conduct regular performance evaluations and provide feedback to employees.

Requirements

  • Must have ServSafe Certification or be willing to obtain Certification when hired.
  • General working knowledge of computers and software (Microsoft Word, Excel).
  • Proficient in restaurant functions, including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and report preparation.
  • Must possess a valid driver's license, be eligible to work in the United States, and consent to a criminal background check.


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