Technical Support Specialist for IT Infrastructure
22 hours ago
We are seeking a Technical Support Specialist to join our team at TEKsystems in Oldsmar, FL.
Estimated Salary: $65,000 - $85,000 per year
Job DescriptionAs a Technical Support Specialist, you will provide technical assistance with the physical configuration of desktops/laptops and troubleshoot applications/operating system issues via remote support tools.
About the Role
You will work closely with our clients to ensure seamless IT operations and provide top-notch customer service. Your strong technical skills and excellent communication abilities will enable you to effectively resolve technical issues and provide timely support.
Responsibilities
- Provide onsite technical assistance with the physical configuration of desktops/laptops.
- Provide remote phone/chat support via remote control tools to troubleshoot applications/operating system issues.
Requirements
To be successful in this role, you should have:
- A solid customer service background and experience working in a 2nd-level Desktop Support Environment.
- 1-2 years of experience supporting Windows 10.
- 1-2 years of experience providing remote support.
Working Conditions
This is a contract role with regular business hours from 7am to 4pm.
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