Implementation Solutions Consultant

At Actabl, we're on a mission to empower the people who power hospitality. As our Implementation Solutions Consultant, you'll play a crucial role in helping us achieve this goal.

We're looking for a highly skilled and experienced professional to join our team as an Implementation Solutions Consultant. In this role, you'll be responsible for facilitating the implementation of our solutions, ensuring seamless integration, and providing top-notch support to our clients.

Your primary functions will include:

• Subject matter expert in sales, preferably in the hospitality industry
• Subject matter expert and point of escalation for Actabl products and features
• Facilitating projects that support increasing throughput and decreasing redundancies
• Developing and implementing testing strategies, facilitating integration setup and deployment, and troubleshooting to ensure proper implementation
• Ensuring implemented products and features meet company requirements
• Conducting training of new products to ensure smooth implementation
• Assisting in creating and updating product documentation
• Communicating project status, issues, and risks to management
• Liaison for customer support and technical services and serving as an escalation point for ticketing based on subject matter expertise
• Working closely with the product and development team to ensure bugs are worked through in a timely manner
• Identifying pain points for implementations and project operations and working to identify and implement solutions

To be successful in this role, you'll need:

• 3+ years of sales experience, preferably in hospitality
• 3+ years in technical or similar roles
• In-depth understanding of ProfitSword products and modules
• Ability to effectively translate operations issues into technical action items
• Ability to create process documentation to improve implementation task efficiency
• Self-starter and independent learner who takes initiative and gets the job done in a timely and efficient manner
• Finds meaning and action in numbers and is a data-driven decision maker
• Stellar time management
• Excellent communication skills, both written and verbal
• Able to achieve results creatively and is resourceful

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package, including:

• Health and wellness benefits, including medical, dental, and vision insurance
• Employer-paid life and AD&D insurance
• Employee assistance program
• Flexible work arrangements and generous paid time off
• Professional development opportunities and education assistance

If you're passionate about delivering exceptional results and making a meaningful impact in the hospitality industry, we'd love to hear from you