Operations Manager HDS
2 weeks ago
Job Summary:
The Operations Manager will oversee one or more of Central Health's service areas that support its goal of creating a comprehensive, highly coordinated system of care for identified vulnerable populations in Travis County. This position will report to an Operations Director and will work closely with operations, medical management, and the analytics department as well as clinical and operations leadership.
Key Responsibilities:- Align service area goals to the planning, implementation and closure of initiatives.
- Provide support for multiple, complex and related services, initiatives, and projects to maximize overall benefit and alignment to strategic program objectives.
- Oversee ongoing operations of assigned service areas by developing knowledge about what and how services are delivered on a day-to-day basis, monitoring data to optimize efficiency, effectiveness and appropriate utilization, actively supporting service area planning, and support in the management of budgets and contracts.
- Identify opportunities to improve service delivery value relative to quality, cost and experience.
- Identify opportunities for coordination and interdependencies within initiatives and service areas and effectively deploy change management techniques to improve program outcomes.
- Assist with the onboarding of new team members to include ERF (Employee Request Form) completion, communication to team members and preparation of orientation schedule.
- Analyze and recommend changes in workflow processes and procedures while ensuring patient satisfaction, quality, financial stability, and team productivity.
- Complete audits as it relates to daily task and other identified team requirements in the electronic medical record.
- Assist with departmental staff meetings.
- Monitor and maintain departmental specific supplies and administrative equipment inventories according to budget and department needs.
- Bachelor's Degree with 3 years of related experience or Master's Degree with 1 year of related experience.
- Demonstrated work experience managing clinical projects, clinical operations and/or working in a medical office in a managerial role.
- Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).
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