Corporate Case Resolution Specialist

3 days ago


Englewood, Colorado, United States DISH Network L.L.C Full time
Job Title: Corporate Case Resolution Specialist

At DISH Network L.L.C, we are seeking a highly skilled Corporate Case Resolution Specialist to join our team. As a key member of our customer service department, you will be responsible for resolving highly escalated customer issues in a timely and professional manner.

Key Responsibilities:
  • Contacting customers by phone or written correspondence to resolve their issues
  • Maintaining departmental service levels and resolving all customer concerns in a timely manner
  • Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations
  • Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted
  • Working with internal departments to investigate complaints that are received to ensure we're not only resolving the escalation but preventing future escalations
Requirements:
  • A bachelor's degree (preferred but not required) or two years of customer service experience
  • The ability to multi-task, be organized, and be a self-starter, demonstrating excellent project management skills
  • The ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and demonstrate a sense of urgency
  • The ability to draft professional customer letters and emails
  • The ability to problem-solve difficult customer complaints
  • The ability to interact with internal departments, upper management, and other groups in order to identify long-term solutions
Compensation:

$20.72/Hour - $29.61/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan.

All benefits can be viewed here: DISH Benefits.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.

We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success.

DISH is committed to a workforce where everyone's opportunities are limitless.



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