Service Desk Specialist
5 days ago
Cable One and our family of brands are committed to keeping our customers and associates connected to what matters most. We prioritize a thriving and rewarding career, respect for the communities we serve, and a focus on health and wellness.
About the Role
We are seeking a talented Service Desk Specialist to join our team. This in-office role is located in Pell City, AL, and involves handling high in-bound call volume and chat line coverage.
Responsibilities:
- Handles high in-bound call volume and chat line covering a full range of customer service inquiries.
- Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
- Maintains working knowledge of all Fidelity products, services, and their features.
What You'll Get:
- An estimated salary of $50,000 - $70,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision plans, life insurance, paid time off, and 401(k) matching.
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