Service Desk Specialist

5 days ago


Pell City, Alabama, United States Cable One Full time
Company Overview

Cable One and our family of brands are committed to keeping our customers and associates connected to what matters most. We prioritize a thriving and rewarding career, respect for the communities we serve, and a focus on health and wellness.


About the Role

We are seeking a talented Service Desk Specialist to join our team. This in-office role is located in Pell City, AL, and involves handling high in-bound call volume and chat line coverage.


Responsibilities:
  • Handles high in-bound call volume and chat line covering a full range of customer service inquiries.
  • Responds to inbound customer calls and assists customers face-to-face in the front office as needed.
  • Maintains working knowledge of all Fidelity products, services, and their features.

What You'll Get:
  • An estimated salary of $50,000 - $70,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision plans, life insurance, paid time off, and 401(k) matching.


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