Healthcare Support Specialist

3 weeks ago


Pell City, Alabama, United States R1 Full time
Join a Dynamic Team at R1 RCM Inc.

R1 RCM Inc. is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce with advanced technology to deliver sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As a Patient Registration Associate, you'll work in a fast-paced environment helping patients check into the hospital. Your role will be critical in answering questions during registration, building trust through accurate information collection, and providing compassionate support. To succeed in this position, you'll need to be a confident multi-tasker with excellent customer service skills, able to work effectively with multiple programs and typing quickly. You'll also need to be prepared for a dynamic environment where clinicians may interrupt the registration process for emergent clinical care.

Your responsibilities will include:
  • Collecting patient and insurance information while working across multiple screens in a busy environment.
  • Providing exceptional customer service to patients who may be ill or worried, requiring empathy and active listening skills.
  • Maintaining accuracy and efficiency in data entry while adapting to varying health plans and coverage requirements.
  • Collaborating with a supportive team committed to your growth and development within the healthcare industry.
Requirements:
  • High School Diploma or Equivalent
  • Excellent Customer Service Experience
We offer a competitive hourly rate of $15.23 - $19.43 per hour, based on location, role, level, job-related skills, experience, and relevant education or training. At R1 RCM Inc., we prioritize our associates' well-being, offering a comprehensive benefits package and opportunities for career growth. Join us in shaping the future of healthcare and making a meaningful difference in the lives of patients and communities worldwide.

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