Family Housing Support Specialist

3 weeks ago


Phoenix, Arizona, United States UMOM New Day Centers Full time
About the Position:
The Family Housing Support Specialist position is responsible for providing client navigation services and screenings for families experiencing homelessness. This role requires strong problem-solving skills, attention to detail, and the ability to work effectively with diverse populations. You will be an integral part of our team, working collaboratively to ensure that families receive the support they need to achieve housing stability.

Key Responsibilities:
• Direct Client Care: Provides resources, support, and information to households and assists households in creating short-term plans to solve immediate housing crises.
• Family Housing Hub Operations: Staffs satellite locations and off-site screening events, maintains up-to-date listings of community, employment, and housing resources, clearly and consistently communicates program details and client navigation information to external partners.
• Documentation, Data Quality, and Outcomes: Assures data is complete, accurate, and on-time in accordance with UMOM's data quality standards, focuses on achieving agency outcomes of diversion from homeless system, data quality, and program efficiency.

Requirements:
• High School or GED Diploma, required
• Bachelor's degree preferred, ideally in a related field
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred
• Knowledge of community resources and understanding of community health and social service system is a plus
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

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