Overnight Call Center Representative

2 days ago


Ontario, California, United States Uline Full time

At Uline, we believe that our employees make the difference. We're committed to offering exceptional benefits and perks to support their success.

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We're seeking a talented Overnight Bilingual Customer Service Representative to join our team. As an Overnight Bilingual Customer Service Representative, you'll play a critical role in delivering an exceptional experience to our customers.

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About the Role:

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This position is based on-site at one of our locations, and we're looking for individuals who share our passion for delivering top-notch customer service.

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Key Responsibilities:

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  • Process customer orders and inquiries in a collaborative call center environment.">
  • Communicate effectively with customers via phone, email, and chat.">
  • Help customers navigate Uline's website and online ordering platform.">
  • Become a subject matter expert on products and solutions, providing quick and confident responses to customer inquiries.">
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Requirements:

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  • A high school diploma or equivalent; a bachelor's degree is highly valued.">
  • Prior customer service experience is a plus, but we'll provide training to ensure you excel in this role.">
  • Bilingual (English/Spanish) fluency is required for this position.">
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What We Offer:

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  • A competitive salary range from $23 to $27 per hour, plus a $4 shift differential.">
  • A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as other wellness programs.">
  • A 401(k) plan with a 6% employer match, multiple bonus programs, including profit sharing.">
  • Paid holidays and generous paid time off.">
  • A Tuition Assistance Program that covers professional continuing education.">


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