Clinical Operations Manager

2 weeks ago


Bettendorf, Iowa, United States ORA Orthopedics Full time
Position: Clinical Operations Manager - Iowa Clinics

Employment Type: Full Time

Work Schedule: Monday to Friday

Location: Bettendorf, Iowa

At ORA Orthopedics, we prioritize our workforce and recognize the dedication and talent of our team members. Join a healthcare organization committed to enhancing patient lives by fostering an environment where you can excel every day.

Key Responsibilities:
  • Engage in clinical operations approximately 50% of the time while serving as the Patient Coordinator for physician teams as required.
  • Collaborate with Senior Management to formulate departmental policies and procedures, ensuring adherence and compliance.
  • Maintain effective communication with the Clinic Manager, providing insights and suggestions for improving clinical outcomes and operational efficiency.
  • Oversee the onboarding and training of clinical personnel, ensuring they are well-versed in procedures and protocols essential for effective clinic operations.
  • Develop, update, and refine training materials to uphold best practices, accuracy, and compliance, ensuring staff are equipped with necessary resources.
  • Manage the scheduling of staff and physicians, oversee time-off requests, and ensure accurate timekeeping for assigned personnel.
  • Assess clinic workflows and implement modifications to enhance efficiency and deliver high-quality patient care.
  • Conduct monthly staff meetings, perform quality reviews, and manage employee performance evaluations.
  • Regularly inventory and order clinic medications and laboratory supplies.
  • Assist the clinic manager in addressing and resolving patient experience issues.
  • Uphold patient confidentiality and adhere to all HIPAA regulations.
Qualifications:

Knowledge, Skills, and Abilities:
  • Ability to manage multiple projects and daily operational demands effectively.
  • Strong critical thinking skills for making informed clinical decisions based on communication.
  • Exceptional interpersonal, verbal, and written communication skills, along with problem-solving and organizational abilities.
  • Proficient in engaging with patients, families, and staff from diverse backgrounds.
  • Ability to cultivate relationships and influence stakeholders at all organizational levels.
  • Proven capability to drive change and foster effective team dynamics.
  • Familiarity with personal computer applications, including Excel and Word; proficient in electronic health records.
  • Willingness to travel to various locations as needed.
Education:
  • High school diploma or equivalent required.
  • Active Nursing License required.
  • Bachelor's degree in Health or Business Administration preferred.
Experience:
  • A minimum of five years in a medical office setting is required.
  • At least three years of management experience in a medical office or similar environment is required.
ORA Orthopedics stands as the largest and most comprehensive orthopedic provider in the Quad Cities, offering a complete range of orthopedic services, including specialized clinics, urgent care, diagnostic imaging, physical therapy, and outpatient surgery. Our team consists of skilled physicians and dedicated medical and administrative staff, all working together to deliver quality, compassionate, and accessible care.

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