Clinical Operations Manager
2 weeks ago
Employment Type: Full Time
Work Schedule: Monday to Friday
Location: Bettendorf, Iowa
At ORA Orthopedics, we prioritize our workforce and recognize the dedication and talent of our team members. Join a healthcare organization committed to enhancing patient lives by fostering an environment where you can excel every day.
Key Responsibilities:
- Engage in clinical operations approximately 50% of the time while serving as the Patient Coordinator for physician teams as required.
- Collaborate with Senior Management to formulate departmental policies and procedures, ensuring adherence and compliance.
- Maintain effective communication with the Clinic Manager, providing insights and suggestions for improving clinical outcomes and operational efficiency.
- Oversee the onboarding and training of clinical personnel, ensuring they are well-versed in procedures and protocols essential for effective clinic operations.
- Develop, update, and refine training materials to uphold best practices, accuracy, and compliance, ensuring staff are equipped with necessary resources.
- Manage the scheduling of staff and physicians, oversee time-off requests, and ensure accurate timekeeping for assigned personnel.
- Assess clinic workflows and implement modifications to enhance efficiency and deliver high-quality patient care.
- Conduct monthly staff meetings, perform quality reviews, and manage employee performance evaluations.
- Regularly inventory and order clinic medications and laboratory supplies.
- Assist the clinic manager in addressing and resolving patient experience issues.
- Uphold patient confidentiality and adhere to all HIPAA regulations.
Knowledge, Skills, and Abilities:
- Ability to manage multiple projects and daily operational demands effectively.
- Strong critical thinking skills for making informed clinical decisions based on communication.
- Exceptional interpersonal, verbal, and written communication skills, along with problem-solving and organizational abilities.
- Proficient in engaging with patients, families, and staff from diverse backgrounds.
- Ability to cultivate relationships and influence stakeholders at all organizational levels.
- Proven capability to drive change and foster effective team dynamics.
- Familiarity with personal computer applications, including Excel and Word; proficient in electronic health records.
- Willingness to travel to various locations as needed.
- High school diploma or equivalent required.
- Active Nursing License required.
- Bachelor's degree in Health or Business Administration preferred.
- A minimum of five years in a medical office setting is required.
- At least three years of management experience in a medical office or similar environment is required.
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