Operations Manager

2 weeks ago


Gibsonia, Pennsylvania, United States McVay Plumbing Heating and Cooling Full time
Overview:

McVay Plumbing, Heating & Cooling is a leading provider of residential HVAC, plumbing, and electrical services. We are seeking an experienced Operations Manager to lead our call center team. The successful candidate will have strong leadership skills, ability to motivate and inspire a team, and excellent organizational and communication skills.


Main Responsibilities:
  • Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to drive individual and team success.
  • Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience.
  • Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets.

We are proud to offer a comprehensive benefits package, including a competitive salary range of $65,000 - $90,000 per year, depending on experience, and opportunities for professional growth and development.



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