Customer Service Director
7 days ago
At McVay Plumbing, Heating & Cooling, we're seeking a highly skilled Customer Service Director to lead our call center team. As a key member of our leadership team, you'll be responsible for driving operational efficiency, optimizing customer interactions, and ensuring exceptional customer satisfaction.
About the Role:The ideal candidate will have proven experience in call center management or customer service leadership roles, preferably in the home service industry. You'll be expected to develop and implement call center strategies, monitor performance metrics, and make data-driven decisions to improve processes and customer satisfaction.
Responsibilities:- Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback.
- Develop and implement call center strategies to improve operational efficiency and maximize productivity.
- Monitor and analyze call center performance metrics, identifying areas for improvement and implementing action plans.
- Ensure adherence to call center policies and procedures, maintaining a high standard of professionalism and quality in all customer interactions.
- Proven experience in call center management or customer service leadership roles.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Solid understanding of call center operations, including knowledge of software and telephony systems.
- A competitive salary range of $85,000 - $115,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
McVay Plumbing, Heating & Cooling is an equal opportunity employer, committed to creating a diverse and inclusive work environment. If you're a results-driven leader with a passion for delivering exceptional customer service, apply today
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