Customer Service Director

7 days ago


Gibsonia, Pennsylvania, United States McVay Plumbing Heating and Cooling Full time

At McVay Plumbing, Heating & Cooling, we're seeking a highly skilled Customer Service Director to lead our call center team. As a key member of our leadership team, you'll be responsible for driving operational efficiency, optimizing customer interactions, and ensuring exceptional customer satisfaction.

About the Role:

The ideal candidate will have proven experience in call center management or customer service leadership roles, preferably in the home service industry. You'll be expected to develop and implement call center strategies, monitor performance metrics, and make data-driven decisions to improve processes and customer satisfaction.

Responsibilities:
  • Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback.
  • Develop and implement call center strategies to improve operational efficiency and maximize productivity.
  • Monitor and analyze call center performance metrics, identifying areas for improvement and implementing action plans.
  • Ensure adherence to call center policies and procedures, maintaining a high standard of professionalism and quality in all customer interactions.
Qualifications:
  • Proven experience in call center management or customer service leadership roles.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Solid understanding of call center operations, including knowledge of software and telephony systems.
Benefits:
  • A competitive salary range of $85,000 - $115,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

McVay Plumbing, Heating & Cooling is an equal opportunity employer, committed to creating a diverse and inclusive work environment. If you're a results-driven leader with a passion for delivering exceptional customer service, apply today


  • Call Center Director

    16 hours ago


    Gibsonia, Pennsylvania, United States McVay Plumbing Heating and Cooling Full time

    About the Role:The Call Center Director will be responsible for leading a high-performing team of customer service representatives in our fast-paced call center environment. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.


  • Gibsonia, Pennsylvania, United States Anthony Passarelli-Farmers Insurance Agency Full time

    Job SummaryWe are seeking a highly skilled and dedicated professional to join our team as a Full-Time Account Manager at Anthony Passarelli-Farmers Insurance Agency in GLENSHAW, Pennsylvania. In this role, you will be responsible for managing accounts, maintaining strong business relationships, and ensuring customer satisfaction.About the RoleThis is an...


  • Gibsonia, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Company Overview: At Wal-Mart Stores, Inc., we strive to provide exceptional customer service. As a Cashier & Front End Services associate, you will play a vital role in ensuring our customers have a positive experience.Salary: The hourly wage range for this position is $14.00 to $26.00. Additional compensation includes annual or quarterly performance...


  • Gibsonia, Pennsylvania, United States GetGo Café + Market Full time

    Job OverviewAs a key member of the GetGo Café + Market team, you will play a vital role in delivering exceptional customer experiences and exceeding sales expectations.Key Responsibilities:Maintain a safe and clean store environment, adhering to all safety regulations and protocols.Ring up customers' orders accurately and efficiently, ensuring seamless...


  • Gibsonia, Pennsylvania, United States Buffalo Wild Wings Full time

    Come work with us as a Customer Service Representative at Buffalo Wild Wings! As a Cashier, you'll interact with Guests, process transactions, and maintain a clean and organized workspace. This role is perfect for someone who enjoys working in a fast-paced environment and providing excellent customer service.About the BenefitsWe offer:Competitive hourly...


  • Gibsonia, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Overview: As a Cashier & Front End Services at Wal-Mart Stores, Inc., you will play a pivotal role in ensuring our customers have an exceptional experience. This is a customer-facing position that requires excellent communication and problem-solving skills.


  • Gibsonia, Pennsylvania, United States Disability Solutions Full time

    Are you a customer-focused individual with a passion for delivering exceptional service? Do you have basic golf knowledge and etiquette, as well as excellent communication skills? If so, we invite you to apply for our Golf Operations Assistant position at Disability Solutions.The estimated hourly wage for this role is $15-$22, with opportunities for cash...


  • Gibsonia, Pennsylvania, United States Dollar Tree Full time

    Job Description:We are seeking a Customer Service Associate Leader to join our team. As a Customer Service Associate Leader at Dollar Tree, you will be responsible for handling all sales transactions while operating assigned cash registers, maintaining security of all cash, and providing excellent customer service.Key Skills and Qualifications:Excellent...


  • Gibsonia, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Job Summary: We are seeking a Customer Service Representative - Cash Handling to join our team at Wal-Mart Stores, Inc. As a key member of our front-end services team, you will be responsible for delivering exceptional customer experiences while processing transactions and handling cash effectively. This role requires strong communication skills, attention...


  • Gibsonia, Pennsylvania, United States Anthony Passarelli-Farmers Insurance Agency Full time

    About the RoleWe are looking for a highly skilled and motivated Account Manager to manage and grow our customer base. As a key member of our team, you will play a vital role in maintaining strong business relationships and ensuring customer satisfaction.


  • Gibsonia, Pennsylvania, United States McVay Plumbing Heating and Cooling Full time

    Are you a talented and motivated individual looking for a new challenge? We're seeking a highly skilled Team Lead for Customer Experience to join our team at McVay Plumbing, Heating & Cooling. As a key member of our customer experience team, you'll be responsible for leading and managing a team of customer service representatives, developing and implementing...


  • Gibsonia, Pennsylvania, United States Arendosh Gator Parent HoldCo LLC Full time

    Job Title: HVAC Customer Experience SpecialistAbout the Opportunity:Award-winning Arendosh Gator Parent HoldCo LLC seeks an exceptional customer experience specialist to join its growing team of HVAC professionals. This role plays a vital part in delivering outstanding service to our residential clients, ensuring their needs are met efficiently and...

  • Service Team Lead

    19 hours ago


    Gibsonia, Pennsylvania, United States McVay Plumbing Heating and Cooling Full time

    Key Responsibilities:Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to drive individual and team success.Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience.Monitor and analyze call center...


  • Gibsonia, Pennsylvania, United States Treesdale Golf & Country Club Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our Outside Services team as an assistant. As a key member of our team, you will be responsible for providing exceptional service to our Members and Guests, including assisting with golf operations, maintaining high standards of professionalism and courtesy, and working...


  • Gibsonia, Pennsylvania, United States Treesdale Golf & Country Club Full time

    Service Support Staff Job DescriptionEstimated Salary: $48,000 - $68,000 per year.The Service Support Staff member is an essential part of our team at Treesdale Golf & Country Club. This role involves providing support to our service and banquet staff to ensure that our members receive exceptional service.Key Responsibilities:Assist service and banquet staff...


  • Gibsonia, Pennsylvania, United States Disability Solutions Full time

    Key ResponsibilitiesAs a Club Service Ambassador, you will be responsible for providing exceptional customer service to our members and guests while maintaining a safe and clean environment. Key responsibilities include:Providing food and beverage service to members and guests while maintaining a high level of customer satisfactionMaintaining a clean and...


  • Gibsonia, Pennsylvania, United States Arendosh Gator Parent HoldCo LLC Full time

    Around $27 per hour is the estimated salary range for this HVAC Service Technician position in Pittsburgh. If you are an experienced professional with a strong focus on customer service, we would like to discuss this opportunity with you.This role involves working as part of our team at McVay Plumbing, Heating & Cooling, providing trusted services to...


  • Gibsonia, Pennsylvania, United States Buffalo Wild Wings Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we want to hear from you! As a Guest Service Representative at Buffalo Wild Wings, you'll be responsible for creating a memorable experience for our guests.Join Our TeamWe're a team of passionate individuals who are dedicated to serving up more...


  • Gibsonia, Pennsylvania, United States Walmart Full time

    About This Role:The primary focus of this position is to fill and dispense online orders accurately and efficiently. Associates will be responsible for locating products, preparing them for shipment, and ensuring order accuracy before handing them over to customers. Product knowledge and a strong attention to detail are key requirements for success in this...


  • Gibsonia, Pennsylvania, United States Valvoline Full time

    About the Role:We are seeking an experienced Service Center Operations Manager to join our team at Valvoline Instant Oil Change. This is a fantastic opportunity to lead and develop a high-performance team, driving business growth and excellence in customer service.About the Job:Lead and Manage a Team: As a Service Center Operations Manager, you will be...