Siebel Application and Development Support Engineer

1 day ago

Germantown, Maryland, United States Conduent Full time
About the Role

We are seeking a highly skilled Siebel Application and Development Support Engineer to join our team. As a key member of our software development team, you will be responsible for developing and supporting leading products, including the collection of tolls and associated operations for several of the country's largest tolling agencies.

Responsibilities
  • Manage a diverse technology landscape spanning ERP, custom applications, and modern microservices-based apps.
  • Guide the team in delivering new capabilities and ensuring current business operations continue to work seamlessly.
  • Collaborate with multiple teams (IT Engineering, Product Management, Business Operations) to solve business challenges.
  • Plan and prioritize engineering efforts that align with organizational goals.
  • Coach and manage high-performance engineering teams of individual contributors and managers who are deeply technical, dynamic, agile, dedicated, and innovative.
  • Manage onsite, offshore, and vendor teams.
  • Maintain knowledge in electronic toll collection, back office, and transaction processing systems.
  • Manage delivery by applying delivery models like automation, agile process, and DevOps.
  • Coordinate customers and project teams.
  • Manage resource staffing, capacity maintenance, and hiring based on project requirements.
  • Review and approve estimates for change orders.
  • Set goals and review performance for the team.
  • Approve time entry for the team.
  • Prepare project-related metrics, such as project status and CMMI metrics.
  • Manage delivery by applying delivery models like automation, agile process, and DevOps.
  • Resolve technical and functional blocks.
  • Coordinate projects between help desk, triage, and development teams.
  • Manage vendor project teams.
Requirements
  • Possess a Bachelor's degree or equivalent in computer science or a related field.
  • 15 years of hands-on software development experience.
  • Experience in the transportation industry, such as tolling or transit.
  • Experience in transportation domain, call center operations, and financial processing.
  • Experience with other CRM products, preferably Siebel or MS Dynamics.
  • Experience in cloud technologies, preferably Azure.
  • Experience with SQL databases, preferably Oracle.
  • Experience in high-volume, transaction processing production systems.
  • Deep understanding of data architecture, industry standards, and best practices.
  • Ability to clearly and concisely document architectural diagrams, technical proposals, and research results.
  • Object-oriented analysis, design, and programming skills.
  • Experience with a recognized software development lifecycle methodology.
  • Good interpersonal skills to interface successfully with an onshore project manager, clients, and office personnel.
  • Creative problem-solving skills.
About Conduent

We are a global company with a diverse portfolio of businesses and a global footprint. We strive to create a culture where you can bring your authentic self to work, grow and thrive, both personally and professionally, and make a difference with our clients, in our communities, and with the millions of people we support.

What We Offer
  • Health and welfare benefits tailored to fit you and your family's needs.
  • Retirement savings support.
  • Career growth opportunities with a vast portfolio of businesses and a global footprint.
  • Attractive paid time off packages.
  • Award-winning culture and recognition for diversity efforts.

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