Customer Service Representative

21 hours ago


Slingerlands, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Teller and Customer Service Specialist. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our financial products and services.

Key Responsibilities
  • Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner.
  • Process transactions, including cashing checks, processing withdrawals and deposits, and handling customer inquiries.
  • Promote and sell our financial products and services, including loans, credit cards, and investment products.
  • Work collaboratively with the branch team to achieve sales and customer service goals.
  • Stay up-to-date on our products and services, as well as industry trends and developments.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of 1 year of customer service experience, preferably in a financial services setting.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic math skills and accuracy with handling cash and processing transactions.
What We Offer
  • Competitive hourly rate, with opportunities for advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Opportunities for training and development, including certification programs and continuing education.
  • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.
Why Work for Citizens?

Citizens is a leading financial services company, committed to providing exceptional customer service and promoting financial well-being in our communities. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also advancing your own career and personal goals.



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